Communication solution for Public Transport

COMMUNICATION SOLUTION FOR PUBLIC TRANSPORT

Communication solution for Public Transport

When there are critical incidents in the transport sector, such as accidents, assault or fire, it is vital that information is communicated fast and operations are effective. This applies equally to trains and buses, on the metro, subway or underground and at the airport. Consequently, the sector is subject to strict requirements for establishing reliable communications and its own emergency management for critical incidents. The fact that effective communication improves the level of service to passengers is an added bonus.
Companies responsible for infrastructure need their own control room solutions that can handle alarm call functionality and communication to staff and passengers. These functions are essential to safety and to ensuring a high level of service in daily operations.

Call-out and communication of information are critical factors
The transport sector needs to be able to handle critical incidents effectively, using its own emergency management and assisted by public sector emergency management. Consequently, communication between the control room and the emergency management system and the various personnel groups must be reliable and dependable. Effective communication of information ensures an effective operation. The system also needs to be able to handle:

  • Internal calls between groups or individuals
  • Communication to passengers, for example about delays, over loudspeakers or on information screens

Reliable communication
IHM has supplied radio and telecommunication solutions to the transport sector for many years. We have over 30 years of experience in emergency management solutions and radio and telecommunication systems. Therefore, we are equipped to solve any challenge related to rail, road, sea or air traffic. The solution can handle:

  • Receipt of alarm calls
  • Coordination of operations
  • Visual summary of the geographical position of alarms
  • Video surveillance

The force of IHM’s solutions is that they can handle emergency calls related to critical incidents and send information to relevant personnel groups across communication platforms and systems.

IHM offers a range of solutions, both large and small, and all can be scaled up or down according to your specific requirements. Solutions include products such as IHM CAD and IHM VCS.

IHM’s more than 30 years of experience in control room solutions and radio and telephone systems ensures state-of-the-art communication solutions for airports. IHM supplies professional call-out solutions that send information to airport personnel quickly and effectively. Information can be communicated to individuals or pre-defined groups.

The solution includes:

  • Automatic or manual crew call-out
  • Two-way communication with groups, and one-to-one communication
  • Compatibility with TETRA
  • Visual summary of the geographical position of the individual radios
  • Pagers and/or SINE terminals with call-out function
  • Connection to loudspeaker systems
  • Automatic logging of calls

IHM offers a range of solutions, both large and small, and all can be scaled up or down according to your specific requirements. Solutions include products such as IHM VCS (MCS).

Waiting times or lack of information annoy passengers and negatively affect the service experience. It can also affect the safety of both passengers and employees. The focus is therefore on ensuring a high level of information within the transport sector. Ultimately, it is about ensuring optimal communication in the event of a crisis.
A high level of information and security requires a stable communication system
IHM’s radio communication systems are based on a TETRA solution that is reliable and easy to operate. It is possible to communicate both directly to groups and individuals. It is also possible to communicate between groups and individuals, which is relevant when communicating e.g. traffic delays. The operator in the control room can then communicate the delay via loudspeakers or information screens.

In emergency situations such as assaults on staff, violent clashes between passengers, sudden illness, unwellness, etc., a simple operation ensures that staff only have to press a red alarm button on the radio, after which assistance to the accident victim is put into action.

The communication solution includes:
Two-way communication with groups and one-to-one communication
Status registration (SINE)
Compatibility with TETRA, including coordination of efforts with emergency services, ambulances and police
Visual overview of the geographical position of the individual radios
Connection to announcement systems via loudspeakers
Automatic logging of calls
Redundancy (backup) with double server and duplicated system with mutual update
IHM offers several solutions, large and small, that can all be scaled up and down and adapted to your specific needs. The solutions include e.g. IHM CAD, IHM VCS